At Nexus Key Hub, customer satisfaction is our top priority. To ensure transparency, please review our Return/Refund and cancellation policy below.
Return Policy
We strive to make your experience smooth and worry-free. If you encounter any issues with your purchased key, follow our step-by-step process to request a return or replacement effortlessly.
Step 1: Identify the Issue
If your purchased license key is invalid or non-functional, ensure that:
- You have correctly entered the key without typos.
- Your system meets the software’s compatibility requirements.
- You have followed the activation instructions provided.
If the issue persists, proceed to the next step.
Step 2: Contact Our Support Team
✔ Email us at contact.nexuskeyhub@gmail.com within 7 days of purchase.
✔ Provide the following details in your email:
- Order ID (e.g #10897)
- License Key (if applicable)
- Issue Description (screenshots or error messages can help speed up the process)
Step 3: Verification Process
✔ Our team will review your request and may provide troubleshooting steps.
✔ If the issue remains unresolved, we will verify the validity of the key and confirm if a replacement is necessary.
Step 4: Replacement Assurance
✔ If your key is confirmed to be defective or unusable, we will provide a replacement key at no additional cost.
✔ The replacement process will be completed within 7 -15 business days from the date of verification.
No Returns or Refunds in Specific Cases
- Limited Exceptions
- Returns or Refunds are only considered if the purchased key is confirmed to be defective or unusable.
- Incorrect Purchases
- Returns or Refunds will not be provided for incorrect product selections. Customers are encouraged to review their order carefully before completing the purchase.
Important Purchase Guidelines
- Verify that your PC hardware is compatible with the software prior to purchase.
- Ensure your system meets the necessary requirements to run the software.
- If you need assistance selecting the correct product, our support team is available to help before you make a purchase.
Contact Us
For any inquiries or concerns related to our refund and cancellation policy, please reach out to us:
📧 contact.nexuskeyhub@gmail.com
Thank you for choosing Nexus Key Hub as your trusted source for digital software solutions. We are committed to providing a seamless experience for our customers.
Sincerely,
Team Nexus Key Hub
